Can a customer sue a business over hidden fees in Oregon?
Quick answer
Yes. Since January 1, 2026, leaving a mandatory fee out of an online price breaks ORS 646A.087 and is an unlawful trade practice (ORS 646.608(1)(cccc)). A customer who loses money from a willful violation can sue for actual damages or $200, whichever is greater, and a court may add punitive damages (ORS 646.638(1)). The suit must be filed within one year of discovering the practice. The state can also seek up to $25,000 per willful violation.
Key facts and official sources
| Item | What the law says | Source |
|---|---|---|
| Rule | Online advertised, displayed or offered prices must include all fees a buyer must pay (ORS 646A.087) | Official source |
| Unlawful practice | Violating ORS 646A.087 is an unlawful practice: ORS 646.608(1)(cccc) | Official source |
| Private suit | Ascertainable loss from a willful violation: actual damages or $200 statutory damages, whichever is greater; punitive damages possible | Official source |
| Deadline | Within one year after discovery of the unlawful practice (ORS 646.638(6)) | Official source |
| Notice to AG | The plaintiff must mail a copy of the complaint to the Attorney General (ORS 646.638(2)) | Official source |
| State penalty | Up to $25,000 per willful violation in a suit by the prosecuting attorney (ORS 646.642(3)) | Official source |
| Last verified | October 17, 2026 | Astor Ventures |
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FAQ
Does the customer have to prove they lost money?
Yes. ORS 646.638(1) requires an ascertainable loss of money or property caused by the willful unlawful practice.
Can Oregon hidden fee claims be class actions?
ORS 646.638 includes rules for class actions; the $200 statutory amount is for individual actions under subsection (1).
What fees can still be added in Oregon?
Government taxes and fees, reasonable shipping or delivery costs actually incurred, and some service fees disclosed prominently before payment (ORS 646A.087).
Is this legal advice?
No. General information only.
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