Do you sell auto-renewing plans to Connecticut consumers?

P.A. 25-44, S. 7 amended Conn. Gen. Stat. §42-158ff. Beginning July 1, 2026, covered businesses must send an annual renewal reminder (goods/services, cancel means, frequency and amount of charges), enable cancel via a prominently displayed link or button, a replyable email, and/or a retainable phone number clearly displayed on the website, process qualifying voicemail cancel requests within one business day, and not obstruct or delay cancel. Any violation is an unfair trade practice under §42-110b(a).

July 1, 2026. The CGA 2026 Supplement note to §42-158ff states that on and after July 1, 2026, the section as amended by section 7 of public act 25-44 applies. The annual reminder and telephone cancel option in (e)(2)(C) expressly begin on July 1, 2026. See also the CT AG release of July 16, 2026.

§42-158ff(f) states any violation constitutes an unfair trade practice under §42-110b(a) (CUTPA). CUTPA §42-110o(b) authorizes a willful civil penalty of not more than five thousand dollars for each violation. §42-110o(a) authorizes not more than twenty-five thousand dollars per violation of a TRO or injunction. Private litigants under §42-110g may seek actual damages, discretionary punitive damages, and costs and reasonable attorneys’ fees. §42-158ff itself does not state a fixed dollar fine. This kit does not decide whether a practice is a violation or willful.

If the agreement is entered into online, §42-158ff(e)(1) requires online cancel without requiring offline action, using at least a prominently displayed direct link or button or a replyable email ((e)(2)(A)–(B)). Beginning July 1, 2026, (e)(2)(C) also lists a retainable telephone number clearly displayed on the website. Do not obstruct or delay cancel ((e)(4)).

Under §42-158ff(e)(3)(A), if a consumer leaves a cancel voicemail on the cancel phone line, the business shall, not later than one business day after the voicemail, either process the request or return the call. If the voicemail includes sufficient information and the business cannot reach the consumer, it shall effectuate cancel not later than one business day after the voicemail.

The definition of consumer agreement in §42-158ff(a)(4) excludes certain PURA franchise/authorization services; PURA/FCC/FERC-regulated services; Insurance Department-regulated entities and affiliates; banks and credit unions (and subsidiaries) as defined in §36a-2; and global or national services largely or predominately consisting of audiovisual content. This page does not decide whether your business fits an exclusion.

No. This page and the kit are general information and blank templates built from the public law. They are not legal advice, are not tailored to your business, and buying a kit does not create a lawyer-client relationship. For your own situation, ask a Connecticut licensed attorney.