Does Connecticut require an annual reminder for auto-renewing subscriptions?
Quick answer
Yes. Since July 1, 2026, Connecticut law (Conn. Gen. Stat. 42-158ff(d)) requires every business with an auto-renewal or continuous-service plan to send customers an annual reminder. It must name what renews, explain how to cancel, and state how often and how much the customer is charged. It goes by the sign-up channel, or by email, mail or phone.
What does the law say? Key facts and official sources
| Item | What the law says | Source |
|---|---|---|
| Start date | "Beginning on July 1, 2026" (42-158ff(d)(1), as amended by P.A. 25-44 s. 7) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| Who must send it | Each business that enters into a consumer agreement with an automatic renewal or continuous services provision (42-158ff(d)(1)) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| What it must say | The goods or services that renew; how the customer can stop the renewal or service; the frequency and amount of the charges (42-158ff(d)(2)) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| How to send it | The same way the plan was activated if not in person; or the way the customer usually deals with you (email, mail or phone); or by email, mail or phone for in-person sign-ups or if neither applies (42-158ff(d)(1)(A)-(C)) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| Covered agreements | Consumer agreements with Connecticut residents entered into or amended on or after October 1, 2023; some utilities, telecoms, insurers, banks and credit unions, and global or national audiovisual services are excluded (42-158ff(a)) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| Separate trial notice | Trials and promo prices also need their own reminder before the trial or promo period ends (42-158ff(b)(1)(F)) | Conn. Gen. Stat. 42-158ff (2026 Supp.) |
| Penalty | A violation is an unfair trade practice under 42-110b (42-158ff(f), July 1, 2026 text). In an Attorney General case a court may order up to $5,000 per wilful violation (42-110o(b)); the Consumer Protection Commissioner may also impose a civil penalty up to that amount after a hearing (42-110d(d)) | Conn. Gen. Stat. ch. 735a (CUTPA) |
| Last verified | October 29, 2026 | Astor Ventures |
Is this the same as the free-trial notice?
No. The trial or promo notice (42-158ff(b)(1)(F)) is tied to the end of a trial or promotional price. The annual reminder (42-158ff(d)) applies to every auto-renewal or continuous-service plan, once a year.
The customer signed up in store. How do I send it?
By email, mail or phone (42-158ff(d)(1)(C)).
Do plans sold before July 1, 2026 need one?
The text starts the duty "beginning on July 1, 2026" for businesses that enter into covered agreements, and covered agreements include those entered into or amended since October 1, 2023. It does not say expressly whether older plans get a reminder. We do not pick a side; ask counsel.
Want it done in an afternoon? The Connecticut click-to-cancel kit turns these rules into fill-in templates, a checklist and a tracker, with the official sources quoted. One-time payment of $29, instant download.
What else do people ask?
Is there a set day for the reminder?
The statute says annual and does not set a day.
Can customers sue?
The July 1, 2026 version removed the old line saying the section creates no private right of action and made violations an unfair trade practice (42-158ff(f)). Whether a private CUTPA suit (42-110g) succeeds depends on the facts.
What is the fine?
Up to $5,000 per wilful violation in an Attorney General case (42-110o(b)).
Is this legal advice?
No. General information only.