What does Connecticut's click-to-cancel law require, and what is the fine?
Quick answer
Since July 1, 2026, Connecticut businesses with auto-renewing consumer plans must send a yearly renewal reminder, offer a cancel button or link, a replyable email or a phone number, and handle cancel voicemails within one business day (C.G.S. 42-158ff, P.A. 25-44). Willful violations can cost up to $5,000 each (C.G.S. 42-110o).
Not legal advice.
Key facts and official sources
| Item | What the law says | Source |
|---|---|---|
| Law | C.G.S. §42-158ff as amended by P.A. 25-44, S. 7 | Official source |
| Effective | July 1, 2026 | Official source |
| Requirements | Annual reminder; cancel link/button, replyable email and/or phone; voicemails handled within one business day | Official source |
| Penalty | CUTPA unfair trade practice; willful civil penalty up to $5,000 per violation; up to $25,000 for injunction violations | Official source |
| AG guidance | Attorney General press release on new click-to-cancel protections | Official source |
What to do now
- Add a visible cancel link or button to your website.
- Set up the annual renewal reminder.
- Route cancel voicemails so they are handled within one business day.
- Keep a cancellation log.
Want it done in an afternoon? The Connecticut click-to-cancel kit turns these steps into fill-in templates, a checklist and a tracker, with the official sources quoted. One-time payment, instant download.
FAQ
What if a business ignores a court order under CUTPA?
Violating a CUTPA injunction or restraining order carries a civil penalty of up to $25,000 per violation (C.G.S. 42-110o(a)).
What changed in Connecticut on July 1, 2026?
P.A. 25-44, S. 7 amended §42-158ff to require an annual renewal reminder, online and phone cancel options and one-business-day voicemail handling.
What are the penalties?
Any violation is an unfair trade practice under §42-110b(a). CUTPA §42-110o(b) authorizes a willful civil penalty of not more than $5,000 per violation; §42-110o(a) up to $25,000 per violation of an injunction; private actions can recover actual damages, punitive damages and attorney's fees.
Does it apply to gyms?
It applies to consumer agreements with automatic renewal or continuous service unless an exemption applies, so most gym and studio memberships sold to Connecticut consumers are in scope.
Who is exempt?
Among others: PURA/FCC/FERC-regulated services, Insurance Department-regulated entities, banks and credit unions, and large national audiovisual content services.
Is this legal advice?
No. General information only.